All Australian Orders will be sent via Australia Post and a tracking number will be provided to you once your purchase has been dispatched. All Australian orders up to 5kg have a flat rate of $15 added at check out. For orders over 5kg will have a flat rate of $20 added at check out.
All international orders will be shipped via our international courier service. Delivery to New Zealand will incur a flat fee of $25 added at check out. Delivery to all other countries will incur a flat rate of $50. A tracking number will be provided to you once your order has been dispatched. Some countries may require the customer to pay duties and taxes on your purchase and is not included in the price.
We will always process and dispatch your orders as quickly as possible, generally within 1 – 2 days once your purchase has been confirmed.
We will not be responsible for any orders lost during shipping.
Van Der Kooij will happily offer refunds or returns on full priced items within 10 days of purchase. The garment must be as new, unworn with all tags still attached. Please note we do not accept returns or refunds on sale items. The customer is responsible for all costs to return the item. There will be no refund for original postage costs. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact us directly before returning any item firstname.lastname@example.org
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be return, unfortunately sale items cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Where to send returns
To return your product, please email email@example.com for postal address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All prices on the Van Der Kooij website are in Australian Dollars.
All prices displayed on the Van Der Kooij website are exclusive of delivery costs.